Complaint management. From feedback to solution with the customer portal.

How Intrexx can support businesses in daily operations

Challenge

Opaque complaint management.

In many banks, complaints are prioritized based on the time of receipt. Urgent cases thus unnecessarily remain unaddressed for a long time, leading to customer frustration.

Intrexx solution

Automatic prioritization of customer inquiries.

With Intrexx, processing workflows can be automated. This allows for prioritization and categorization for processing, and escalation mechanisms are defined.

Benefit

Satisfied customers thanks to quick processing time.

Prioritization promotes customer satisfaction in your bank. Most importantly, you increase your efficiency through streamlined workflows that are defined according to your needs.

Digitize processes effortlessly:

• Communication with customers
• Complaint recording
• Decision making
• And more!

With Intrexx, integration into your core banking system is possible to obtain complete and necessary information for processing the complaint. Thanks to the low-code platform, complaint forms for your customers can be individually defined and customized.
With the help of communication functions, your customer is transparently informed about the processing of their complaint. All displayed data is completely protected in terms of data protection.