Citizen inquiries. Respond efficiently to emerging requests.

How Intrexx supports administrations in daily operations

Challenge

Inquiries are often vaguely formulated and require more information.

Citizens often don't know how to best articulate their inquiry or what information the administration needs from them. They also may not know if the inquiry can even be answered online.

Intrexx solution

Intrexx provides more information even before the inquiry is submitted.

Thanks to Intrexx, administrations can immediately see if an inquiry contains all the necessary information or can only be answered in person. Citizens can be advised about this even during the submission of their inquiry.

Benefit

Efficient processing of all inquiries.

If inquiries contain all the information, a quick and targeted response can be made. Your administration is thus able to assist citizens quickly.

Digitize processes effortlessly:

• Forwarding of inquiries
• Citizen's submission of inquiries
• Allocation of responsibilities
• And more!

Efficient handling of inquiries benefits both citizens and the staff of your administration. Frustration due to endless loops can be countered, ensuring a smooth process.
With Intrexx, you can therefore develop customized solutions that take effect even before an inquiry is sent. For example, citizens can be provided with comprehensive information about individual services and the conditions that must be met for these.
Internally, inquiries can then be automatically checked and forwarded. Additionally, updates regarding the status of an inquiry can be sent, keeping citizens fully informed.