Interaction tracking. Capture conversations and understand dialogues.

How Intrexx can assist in tracking interactions

Challenge

One of your employees is ill, and a colleague needs to step in.

Taking over proves difficult as communication histories with your customers are spread across different channels.

Intrexx solution

With Intrexx, you can see at a glance who was in contact with whom about what topic.

Intrexx centralizes your communication channels and informs you about all interactions without any gaps.

Benefit

Any employee can quickly get an overview of the communication with all customers at any time.

With Intrexx, you can swiftly transfer the relevant data to the respective employees.

Digitize processes effortlessly:

• Interaction log
• Event tracking
• Ticket system
• And more!

Customize applications that allow you to schedule appointments with customers, automatically collect relevant data, and analyze contact histories. You can directly link all data with your contact management or existing software solutions and establish seamless tracking of all interactions with individual customers.

With integrated compliance checks and advanced user rights management, you also make a good impression in terms of data protection.