Complaint management. Efficiently process and prevent complaints.

The complaint process is often complex and requires coordination among several departments. The Intrexx low-code platform is individually adaptable to your requirements and integrates seamlessly with your existing core systems. The solution can be implemented in a very short time, minimizing the processing time of complaints from the first minute.

How Intrexx can support companies in daily operations

Challenge

A customer reports dissatisfaction with a product.

Without a central system for managing complaints, problems can be overlooked.


Intrexx solution

With Intrexx, complaints are managed digitally.

Complaints can be automatically forwarded to the responsible department with Intrexx. The customer receives a direct response that their concern is being addressed.


Benefit

Increased customer satisfaction and continuous process improvement.

The quick response time directly addresses customer concerns. Analysis of complaint data can also better prepare your company for the future.

Digitize processes effortlessly:

Intrexx offers a customized software solution that automates every step of the complaint workflow, from assigning tasks to the respective responsible parties to sending automated responses.

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